Shipping

Freight charges will apply to all orders and are calculated based on the weight and dimensions of the parcel(s) as well as the delivery location.

Door-to-door courier services are used, and as such all deliveries must be to attended physical addresses. All deliveries must be signed for so please ensure that somebody is available to receive the delivery during business hours.

Should nobody be available to accept delivery, a contact card for the courier service will usually be left and you’ll have 24-48 hours to contact them to have delivery made. If the delivery is not successfully made after such a time, the package will be returned to us. If you wish to have it re-sent after this has occurred, you will be required to pay a second shipping charge.

Delivery Times

Acceptance of Delivery – As mentioned in the Shipping section, all deliveries must be received with the signature of the recipient. It is your responsibility to check the consignment for any signs of damage and completeness before signing the Proof of Delivery (POD) document. Only once the consignment has been confirmed as complete and in good condition should you sign this document, as this is your agreement that it has been delivered as such.

If any items are damaged when they arrive, you may either reject the delivery without signing the POD or you must ensure that the exact damage details are recorded on the POD including such details as carton numbers on packages, time, date, your name, and signature.