You may request a refund up until 90 days of product expiry for annual products. If refund requested within 30 days of purchase a full refund will be issued. If 30 days have passed since purchase refund will be calculated based on remaining time left.
You may request a refund within 48 hours of purchase for monthly products.
In no event will you be eligible for more than one refund for the same product.
A product must be cancelled before we can issue a refund.
All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting Products
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Domain Registration / Renewal - Unable to provide refund as it requires registrar participation
Last Edited 8th March 2016
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